Our Industrial Strategy
Support Start to Finish
Our key focus is to provide a comprehensive, best in class service to our customers at all times. From the very start a dedicated Programme Manager working alongside a team of designers and engineers provides a central point of contact for our customers and suppliers, guaranteeing the highest standards are applied.
Customer Support Team
Our dedicated team of Field Service Engineers provide on-site support during the installation phase to enable the important on-time entry into service. Once in-service, customers can then rely on Thompson’s Customer Support Team to provide essential AOG services that guarantee urgent spare parts are processed, despatched and delivered without delay.
Our Team at Thompson
By investing in our people, our technology and our manufacturing capabilities we also optimise the control we have throughout a customer program. All Thompson seats are designed, engineered, manufactured and assembled by us at our dedicated facilities in Northern Ireland.